Pdf download problem

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Find Your Lost Product Keys. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time. Note: The estimates in this table assume ideal network conditions.

Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www.

Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings. Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download.

Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product's version number in your message. Legal Notices Online Privacy Policy.

Troubleshoot download problems Search. All Apps User Guide. Select an article: Select an article:. Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products. Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product?

See Troubleshoot Akamai Download Manager downloads. Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager. Try this second. Didn't find what you needed in Try this first? Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements. Allow pop-up windows and cookies. Check your connectivity. Visit the Adobe website to make sure that you are connected to the Internet.

Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check. Try the download again from a different location a different WiFi network, for example.

If you are trying to download using a wireless connection, try the download over a wired connection. Troubleshoot hard drive issues.

Make sure that you are downloading the files to a folder on your hard drive, not to a network drive. After the download completes, you can move the files to a network location, if desired. If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop. Find solutions to error messages. Go to the Search support page. Enter the error message in the Search box.